At Richmond Hill Handyman, we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect personal information from you when you:
- Request our services or contact us for inquiries.
- Provide information to us during service appointments.
- Interact with our website, social media, or other online platforms.
The types of personal information we may collect include:
- Contact Information: Name, address, phone number, email address.
- Service Details: Information about the services requested and your property details.
- Payment Information: Payment method, billing address, and payment transaction details.
2. How We Use Your Information
Richmond Hill Handyman collects and uses your information for the following purposes:
- To schedule and provide handyman services.
- To communicate with you about appointments, estimates, invoices, and follow-ups.
- To process payments and maintain service records.
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
We do not sell, trade, or rent your personal information to third parties. Your information will only be shared with third parties where necessary for fulfilling service requests (e.g., payment processors) or where required by law.
3. Data Security
We take reasonable steps to ensure your personal information is protected from unauthorized access, disclosure, or misuse. This includes using secure methods for storing and transmitting data. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
4. Your Consent
By using our services or providing your information to us, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us as outlined below.
5. Access to Your Information
You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise this right, please contact us, and we will respond within a reasonable time.
6. Cookies and Online Tracking
If we use a website or online platform, we may use cookies or similar tracking technologies to enhance your experience. Cookies allow us to collect information about your browsing behavior, such as IP address, browser type, and usage data. You can adjust your browser settings to refuse cookies if you prefer.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
8. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:
Richmond Hill Handyman
Phone: 705-300-5040
Email: HelpMe@RichmondHillHandyman.ca